Questions

Most jars keep for up to eight months unopened. Once opened, keep the jar airtight at room temperature and eat within three weeks.

There are no added preservatives, which is the reason for the airtight jar rather than a suggestion.

Early. The 2026 collection sold out on 3 February, two weeks before the New Year, and the jars that go first are the ones people buy in pairs.

Now. The 2027 collection is on sale, for delivery from 15 January to 4 February. Last season it sold out on 3 February.

Yes. Every Krumb cookie is halal certified, Christmas and Chinese New Year alike. The New Year jars are also listed together on the halal cookies page.

The jars variously contain wheat, eggs, dairy, tree nuts and peanuts, and they are made alongside one another, so we cannot promise a jar has never met a nut.

If you are ordering for someone with a serious allergy, write to us first and we will check the specific jar for you.

Yes. The Krumb gift bag holds four Regular or six Petite jars of your choosing.

Visa, Mastercard, American Express and PayNow, all at checkout. Payment is handled by AXS over an encrypted connection; Krumb never sees your card number.

No. Delivery is free from S$80 within a three-day window you choose, or from S$100 on the exact day.

A confirmation email arrives within a few minutes with the full order on it. If it has not, check the spam folder, then write to hello@krumb.sg with the name you ordered under and we will find it.

Up to 48 hours before your chosen delivery date. Write to us with the order number and we will sort it out.

Yes — enter their address as the delivery address and it goes to them. Add a greeting card at checkout if you would like a message with it, and tell us on WhatsApp if you would rather we printed your own words.

Yes, and they are a large part of what we do. Bulk pricing, custom tags and delivery to multiple addresses are all possible, including the places the website cannot deliver to.

The gifting and events page has the details, or write to hello@krumb.sg.

Flexible delivery arrives within a three-day window you choose: S$8, free from S$80. Exact-date delivery arrives on the day you choose: S$15, free from S$100. We do not deliver on Sundays.

A few areas carry a surcharge — the city centre and Tuas. The exact amount shows at checkout before you pay, never after.

Yes, at checkout. You cannot choose a time slot: the van runs one route a day and a fixed time would mean a much higher fee for everyone.

If the delivery has to land inside particular hours, say so in the order notes and we will do what we can.

Across Singapore, except the places below. Our courier cannot take parcels to them, so checkout will not accept an address there:

• PO Boxes, Postal Locked Bags, Postal Window Delivery, vBox, My Mail Box and SingPost boxes
• Sentosa and every other offshore island, including Pulau Ubin, Pulau Tekong, St John’s Island, Kusu Island and Jurong Island
• MINDEF and SAF premises: camps, air bases, naval bases and ammunition sites, and DSO, DSTA, FSD and SID buildings
• Police, SCDF, Coast Guard, prison and other Home Team buildings, including the Woodlands and Tuas Checkpoints
• Port terminals and their buildings, including the PSA terminals and Jurong Port
• Changi Airport, Seletar Airport and Seletar Aerospace Park, Airline House, ALPS, and SATS and dnata buildings
• Chemical plants, data centres, engine test centres, power stations and shipyards

Sending a corporate or bulk order to one of them? We can arrange that ourselves. Write to hello@krumb.sg with the address, the quantity and the date.

We do not ship overseas.

Not at the moment. Everything is delivered.

Send us a photograph within 48 hours and we will replace it or refund it. Because the cookies are food, we cannot take returns otherwise.