FAQs
1. What are your mooncakes all about?
Our mooncakes are handcrafted, premium treats inspired by the Mid-Autumn Festival—a beautiful celebration of reunion and togetherness. With both classic and inventive flavours, each mooncake is designed to spark joy and connection.
2. When can I order and when will delivery start?
Mooncakes are available for pre-order now, and delivery will begin from 1 September 2025. Order early to secure your favourite flavours before they sell out.
3. Which flavours do you offer?
We offer a curated selection of eight refined flavours, including Golden Yolk Lotus, Double Pistachio, Taro Velvet, Chestnut Matcha, Japanese Matcha Custard, Pu Er Brew, Jujube Walnut, and Genmai Oat.
4. Can I mix and match my mooncakes?
Yes! Customize your set by choosing any 4 flavours from our selection. Whether you cherish classics or seek something new, your perfect combination awaits.
5. Do you offer pairing options?
Absolutely. Our “Signature Mooncakes with Tea Pairing” combines your choice of four mooncakes with a box of luxurious Newby Tea—perfect for gifting or elevating your own celebrations.
6. What allergens should I be aware of?
Some mooncakes contain wheat (gluten), eggs, tree nuts, peanut oil, and walnuts depending on the flavour. Full allergen details are available on each product page.
7. How should I store them?
Store at room temperature for up to 3 weeks, or refrigerate for up to 2 months to maintain freshness.
8. Do you offer delivery and gift packaging?
Yes! Select your preferred delivery date during checkout, and we’ll deliver island-wide across Singapore. All mooncake sets come in elegant packaging—ideal for gifting.
9. What are your delivery fees?
We provide free delivery for orders above $88. For orders below $88, a flat delivery fee of $15 applies.
10. Can I order mooncakes as gifts or in bulk?
Of course! We cater to corporate and bulk orders—custom packaging options and special pricing are available. Reach out to us via the Contact page to plan something memorable.
11. What if there’s an issue with my order?
1. What are CNY goodies?
CNY goodies are the must-have snacks of the season, packed with tradition and flavour! From buttery pineapple rolls to nutty almond cookies, these treats are a staple of Lunar New Year celebrations. At Krumb, we’ve got a delightful range of freshly baked CNY cookies that are perfect for gifting or sharing with loved ones during the festivities.
2. When should I start buying CNY snacks?
3. How long do the cookies last?
Our cookies are so delicious that we doubt you’ll have any leftovers! But just in case, our freshly baked cookies are best consumed within the first month, and remain fresh up to 8 months. Each product’s “best before” date is clearly labelled on the packaging. Rest assured, all our cookies are crafted under strict quality controls to ensure freshness and top-notch taste.
4. Do you provide delivery for CNY snacks?
Absolutely! We’ve got you covered with convenient delivery options for all our CNY goodies. Just place your order online, and we’ll bring the freshly baked treats straight to your doorstep. Plus, enjoy free delivery for orders above $88—because good snacks should always come with good deals!
5. Can I customize my CNY cookie order?
6. Why should I buy CNY cookies online from your website?
We’re glad you asked! Here’s why our CNY cookies stand out:
- Freshly baked snacks made with love.
- Premium ingredients, no added preservatives—just pure goodness.
- Hassle-free delivery straight to your door.
- Gorgeous packaging that’s perfect for gifting (or showing off!).
Shop with us and enjoy the taste of tradition in every bite. Your festive celebrations deserve nothing less!
7. Do you offer bulk orders for corporate gifting?
Yes, we do! Want to wow your clients or treat your employees? We’ve got you covered with special discounts and customizable options for bulk orders. Let us help you spread joy (and cookies!) this festive season—reach out to us at [email protected] for the details!
1. How do I place an order for CNY cookies?
It’s easy-peasy! Just hop over to our Shop Page, pick out your favourite goodies, add them to your cart, and proceed to checkout. A few clicks and you’re done—CNY snacks are on the way!
2. Can I pre-order CNY goodies?
3. What payment methods do you accept?
We accept all the popular options to make it super convenient for you:
- Credit/Debit Cards (Visa, Mastercard and American Express)
- PayNow
You can choose what works best for you at checkout!
4. Is there a minimum order amount?
No minimum order is required—buy as much (or as little) as you want! That said, orders over $88 qualify for free delivery. Why not treat yourself to a few extra tubs of cookies?
5. How do I know if my order has been successfully placed?
After placing your order, you’ll receive a confirmation email with all the details. Didn’t see it? Check your spam folder or send us a message—we’ll sort it out for you.
6. Can I cancel my order after it’s placed?
Life happens, and we get it! You can cancel your order up to 48 hours before the selected delivery date! Just contact us with your order number, and we’ll be happy to assist.
7. Are my payment details secure?
Absolutely! We use secure payment gateways and SSL encryption to keep your information safe. Shopping with us is not only delicious but also worry—free!
8. Do you offer refunds or returns?
Because our cookies are freshly made, we can’t accept returns. However, if something’s not right, let us know within 48 hours. We’ll make things right—your satisfaction is our top priority.
9. Can I order CNY cookies as a gift?
Yes! We provide festive packaging options for our CNY Cookies! You can also enter your recipients’ address, and we will deliver straight to their door!
1. Do you provide delivery?
You bet we do! Our freshly baked goods can be delivered straight to your doorstep. Just order online, sit back, and let us handle the rest. Convenience has never tasted this good!
2. How much is the delivery fee?
We charge a flat delivery fee of $14 for orders below $88. Why? Because our dedicated delivery team works tirelessly to ensure your goodies arrive on the exact delivery date you’ve selected. For orders above $88, delivery is free—just our way of saying thanks for your support!
There are surcharges for specific areas in Singapore. Our website will calculate and display the surcharges at the checkout page if there are any.
3. Where do you deliver?
We deliver island-wide in Singapore! North, South, East or West, your bakes are always delivered fresh!
4. When will I receive my order?
You get to decide! Simply select your preferred delivery date during checkout, and our hardworking delivery team will ensure your goodies arrive right on time because fresh bakes deserve punctual delivery!
5. Can I choose a specific delivery date and time?
You can choose your delivery date during checkout, but not a specific time. Our dedicated delivery team works hard to complete all orders for the day and follows the most optimized routes to ensure timely deliveries.
However, if you need your goodies delivered within a specific time frame (e.g., during office hours), just let us know in the order remarks, and we’ll do our best to accommodate your request!
6. Do you offer self-collection?
Unfortunately, we don’t offer self-collection at the moment. But no worries—our delivery team is here to make sure your goodies arrive fresh and on time at your doorstep!
7. What if my order arrives damaged?
8. Do you deliver internationally?
Currently, we only deliver within Singapore to ensure our cookies stay fresh and delicious. But who knows? Maybe we’ll spread the joy globally in the future—stay tuned!